Unservice minded receptionist

I did a quick visit downtown today, to pick up a USB, that my friend left for me. I even prepared some chinese word for USB and I also wrote pinyin...
As usual, service minded people here are scarse, and they often say "no we dont have it"...instead of "I will try to find it"...
I had to make some phone calls, ask for people to ask them to check for me and to translate...and finally after 10 minutes of calling, and even more minutes of asking...she gave me the USB, which was right in front of her on the desk...why is it so hard to try?

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